Deleting Your Klaris Account

If you signed in to the Klaris Android app with your Google account, follow these steps:

1. Open Profile (Profil) and tap Delete My Account (Hesabımı Sil) in the Session and Account (Oturum ve Hesap) section. (The same option is also available on the My Account (Hesabım) screen opened by the Account and Device (Hesap ve cihaz) row.)
2. On the "Delete Your Account" (Hesabını sil) screen that opens, tap Show Deletion Options (Silme seçeneklerini göster).
3. If you do not have an active Google Play subscription or do not want to recover your subscription, tap Continue Deletion Without Subscription Recovery (Abonelik kurtarmadan silmeye devam et), then Delete My Account Without Subscription Recovery (Abonelik kurtarmadan hesabımı sil). If you want to recover your subscription later using the same Google account, tap Prepare Subscription Recovery (Abonelik kurtarmayı hazırla); once the recovery record has been prepared and its expiry date displayed, tap Delete My Account (Hesabımı Sil).
4. In the Google window that opens, select the Google account you used to sign in to Klaris to confirm your request.
5. When your request is received, you will see "Your account deletion request has been received" (Hesap silme talebin alındı.) and your account immediately becomes unavailable for use. You can track permanent deletion using the Check Account Deletion Status (Hesap silme durumunu kontrol et) button on the same screen.

If you cannot see the deletion status in the app, you can ask by writing to kvkk@klaris.com.tr.

On Android, Sign in with Google is used only for authentication; Klaris does not request permission to access your Google services.

If you used Sign in with Apple to sign in to the Klaris iPhone app, follow these steps:

1. Open Profile (Profil) and tap Delete My Account (Hesabımı Sil) in the Session and Account (Oturum ve Hesap) section. (The same option is also available on the Privacy & My Data (Gizlilik & Verilerim) screen, in the Delete My Account and All My Data (Hesabımı ve tüm verilerimi sil) row.)
2. In the "Are you sure you want to delete your account?" (Hesabını silmek istediğine emin misin?) prompt, confirm by tapping Delete My Account (Hesabımı Sil). You can separately cancel your subscription using the Manage My Subscriptions (Aboneliklerimi Yönet) button in the same prompt.
3. On the secure verification screen that opens, verify the deletion request with Apple. This verification is separate from your normal sign-in and is used only for this deletion request.
4. When your request is received, you will see "Your deletion request has been received" (Silme isteğin alındı.) and your account immediately becomes unavailable for use. The status updates automatically each time you open the Profile tab; there is no need to press a separate button.

During deletion on iOS, Klaris also revokes Sign in with Apple authorisation. If this revocation cannot be completed, the app provides a link showing the steps for removing Apple access.

If you cannot access the app or do not want to install it, you can submit your deletion request by email:

1. From the address linked to your Klaris account ( your Google account address on Android, or the address you use for Sign in with Apple on iOS, including a relay address generated by Apple on your behalf), write to kvkk@klaris.com.tr by email.
2. Use Account deletion request as the subject line.
3. Your request is processed when it comes from the address linked to your account.

Your request will be fulfilled within 30 days at the latest from the date we receive it. For your other KVKK rights, you can also use the KVKK Request Form.

When your account is deleted, the following data are permanently deleted:

• Your Klaris account and sign-in record (Google on Android, Sign in with Apple on iOS), your first and last name stored in the account and your email address
• Your skin and hair profile, including acne tendency
• Age information you optionally shared
• Sensitive preferences you shared with your explicit consent: allergy, pregnancy and scent (fragrance) sensitivity information
• Your personalised compatibility assessments and in-app activity records
• Your scan history and favourites
• Your routine, plans and reminders
• Your skin diary photos and notes
• Your community display name
• Your community posts, comments, likes and saved posts
• Your device notification record
• Personal notes and personal images you added to your product contributions, and the link between your contributions and you

• Deletion period. When your request is received, your account immediately becomes unavailable for use; your account and the data listed above are permanently deleted within 30 days at the latest. If you change your mind, you can withdraw your request within these 30 days and before permanent deletion takes place by writing to kvkk@klaris.com.tr. The confirmation prompt on iOS describes the process as "irreversible"; this warning means that reversal is not possible once permanent deletion has been completed.
• Backups. Deleted data are removed from encrypted backup copies kept for security purposes within 90 days at the latest.
• Purchase records. Klaris Premium purchases are processed through the store, and records are held by the store: Google Play on Android and the App Store on iOS. Deleting your Klaris account does not automatically cancel your Google Play subscription; nor does it stop your App Store subscription. If you do not want further charges, cancel your subscription separately through the store.
• Subscription recovery record (Android only). If you prepare subscription recovery before deletion, a limited record is retained so that you can re-verify and recover your subscription with the same Google account. This record contains only identity and purchase comparison hashes, together with transaction, time and usage information; your Google identity, email address, profile and purchase token are not retained. The record is deleted on the earlier of 30 days after the verified subscription expiry or 400 days after the record was created; a record following successful recovery is retained for no more than 30 days. If you choose deletion without subscription recovery, this record is not prepared. No such recovery record is retained on iOS.
• Product contributions. The product photos and product information you add (brand, product name, barcode, category) are product data that do not identify you. When your account is deleted, these contributions may continue to be stored in the product database with their link to you removed (anonymised).
• Legally required records. The minimum technical records that must be retained to meet our legal obligations (for example, limited records for security and fraud prevention) may be retained for the period required by the applicable legislation.

Web newsletter subscriptions are managed separately from app accounts. To unsubscribe from the newsletter, you can write to info@klaris.com.tr. You can send requests for deletion of your personal data and other requests under the KVKK to kvkk@klaris.com.tr.

For questions about account deletion, you can write to kvkk@klaris.com.tr. The data controller for the Klaris app is Mustafa Eren KOÇ, acting as a natural person.

How your personal data are processed is explained in the Privacy Policy.